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Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care. Key Features: * 15 chapters from the 2nd edition covering key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, helping patients accept the behavior changes needed to manage their illness, and becoming culturally competent to provide quality care for all patients. * A new chapter on how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma. * Another new chapter on how limited literacy or limited health literacy can affect patient outcomes, and how pharmacists can identify and help overcome such limitations in their patients. * Expansion of the chapter on managing change, emphasizing the use of motivational interviewing. * Dozens of examples of good and bad pharmacist-patient and pharmacist-physician dialogues.* Guidelines on how to contact, build rapport with, and discuss drug-related problems with a physician. * Questions for reflection at the end of each chapter.

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